While the last Product Updates for version 3.71 was released in October 2005 and Quarterly & Year-end Updates were discontinued as of December 31, 2009, Tax Table Updates and Phone and Email Support by Sage have still been available. That changes on September 30, 2010 when sage discontinues support and Tax Table updates for this release.

Versions 4.00, 4.05, and 4.10 are scheduled for a similar fate with Phone and Email Support from Sage ending as of September 30, 2011, Quarterly & Year-end Updates ending December 31, 2010, Tax Table Updates and Hot Fixes ending on September 30, 2011.

A new contradiction to Sage’s previous policies, which one might suspect could change without much notice, is that all customers maintaining their Business Care agreement will maintain access to the online knowledgebase for even these retired versions.

Support Policy MAS

According to this plan, the SQL server database support will be available with Sage MAS 200 version 4.45 targeted for Q4 2010.

Version 4.5 is targeted for Q3 2011 and should include an intuitive “Undo” function for everyday transactions. This release will also allow the tracking and collection of debt from past due accounts with support for national accounts; electronic payments to vendors; electronic delivery of AP checks and vendor deposits; and up to 25 years of paid invoice data.

The roadmap also reinforces the product retirement plans for version 3.71 (September 30, 2010) as well as 4.0, 4.05, and 4.1 (September 30, 2011)